420bigstone.com sell only the highest quality glass bong, smoking pipes, quartz banger nail, gas mask bong, and accessories at the lowest prices on the market to ensure 100% customer satisfaction. We will give you the best customer service after the purchase.
We can only accept returns on unused products. Even if you only used it once and washed it out. No exceptions.
When received the items that you are not satisfied with your order, within 7 days of the order delivery please email us,We will coping with
this problem in the best way
When you get the wrong product in your order, Email us a Refund or send a replacement.
When you received the parcel, found the item arrive broken? Please take photo of the broken item and Email us
Send replacement or Refund.
Used product broken
Product broke due to improper operation during use. Can not refund or Email us
When you return an item, your refund amount and refund method may vary. You can check the payment method that was refunded and the status of your refund in Your Orders.
Where's My Refund?
You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return.
If for any reason you’re not satisfied with your order, you may return it, unused, within 14 days for a refund of the purchase amount. Items being returned must be unused and resalable with all accessories, components, and promotional items included.
Please note that certain items cannot be returned due to the nature of the product. *This includes vaporizers, detox drinks, and salvia extracts.
We don’t want to talk too much , remember that once you shopping on our website, we will provide the best customer service for you
If you have any questions about our return policy, Feel free to email us at [email protected]